Privacy Policy

When you use our website, contact us, or submit a room enquiry, we may collect information that you voluntarily provide.

• Full name
• Mobile number
• WhatsApp number
• Email address
• Check-in and check-out dates
• Number of guests
• Preferred room type
• City or location
• Special requirements or enquiry message

Information submitted through this website may be used to:

• Respond to room and accommodation enquiries
• Check room availability
• Contact you by phone, email, or WhatsApp
• Provide information about hotel services
• Improve our website and customer experience
• Maintain internal enquiry and customer records
• Measure website and marketing performance

Submitting an enquiry through this website does not automatically confirm a hotel booking. Our team may contact you separately to confirm room availability, applicable rates, booking conditions, and other required details.

Information submitted through our enquiry forms may be securely stored in internal systems, including Google Sheets or similar business tools, for enquiry management, customer follow-up, and record keeping.

If you provide your phone number, WhatsApp number, or email address, Hotel Keshar Palace may use these details to respond to your enquiry or communicate information related to your stay.

WhatsApp communication may be handled through WhatsApp's own platform and is also subject to WhatsApp's privacy terms.

We may use website analytics services such as Google Analytics to understand how visitors use our website, including pages visited, traffic sources, device information, and general interaction with the website.

Our website may use cookies and similar technologies for essential website functionality, analytics, performance measurement, and, where enabled, marketing purposes.

Where a cookie consent system is available, visitors may be able to manage non-essential cookie preferences.

Our website may contain or use links and services provided by third parties, including:

• Google Maps
• Google Reviews
• Google Analytics
• WhatsApp
• Booking.com
• Instagram
• Facebook
• YouTube

These third-party services may collect information according to their own privacy policies. Hotel Keshar Palace does not control the privacy practices of external websites or platforms.

We take reasonable measures to protect information submitted through our website. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We may retain enquiry and communication information for as long as reasonably necessary for customer service, business records, legal obligations, and legitimate business purposes.

Our website is intended for general hotel and accommodation enquiries. We do not knowingly request unnecessary personal information directly from children through our website forms.

Hotel Keshar Palace may update this Privacy Policy when website features, business processes, or applicable requirements change. Updated versions will be published on this page.